Field Service

Empower Your Technical Team with Epicor Field Service

As a field service technician, you often have to complete a high volume of tasks in a short amount of time without any decline in performance quality. Your life is sometimes in danger because of exposure to hazardous materials or dangerous equipment. You must constantly stay updated with industry trends and technologies to provide the best service possible. You often don’t have immediate access to colleagues or supervisors and must troubleshoot problems alone. It is also your task to keep accurate work records while on the go.

Let us share your burden and ensure customer satisfaction with you. Data V Tech is proud to introduce the Epicor Field Service Module – the solution to the everyday challenges of field service technicians.

Epicor Field Service Management - Data V Tech - ERP Vietnam

Robust Solution for Field Service Management

Epicor Field Service is a software solution designed to help field service organizations manage their operations more efficiently. It provides a comprehensive set of tools and features to manage service requests, dispatch technicians, track inventory, and monitor service performance.

It is an Epicor Kinetic module offering a range of features, including mobile device support, real-time scheduling, customer service tracking, and work order management.

Epicor Field Service suits various industries, including manufacturing, distribution, construction, and field service. Optimizing their field service operations helps companies improve customer service, increase productivity, and reduce costs.

Pocket V - Field Service App

Pocket V is configurable with Epicor Field Service. It extends the ERP system’s flexibility and excellent assistance to field technicians to the next level. Check out this solution.

Main Features of Epicor Field Service Management

Service Request Management

Service Request Management

Manage incoming service requests, create, track, and manage service requests efficiently
Dispatch and Scheduling

Dispatch and Scheduling

Schedule and assign tasks to field technicians, track their progress, and communicate with them in real-time
Mobile Technician

Mobile Technician

Manage your daily tasks, including viewing your schedule, accessing service requests, and updating work orders
Epicor Field Service Management - Work Order Management

Work Order Management

Create, manage, and track work orders for service tasks, ensuring that tasks are completed accurately and on time
Epicor Field Service Management - Customer Management

Customer Management

Manage customer information, including contact details, service history, custom pricing, and customer preferences
Epicor Field Service Management - Inventory Management

Inventory Management

Manage inventory levels, ensuring that the availability of necessary parts and equipment for the service tasks and track inventory usage and replenishment
Epicor Field Service Management - Analytics and Reporting

Analytics and Reporting

Track key performance metrics, identify trends, and make informed decisions using the app’s real-time analytics and reporting capabilities

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