Within every company there are distinct job roles. The Epicor ERP application is broken into many different modules allowing each department to perform their job duties all while sharing universal data. This allows you to store a complete history of interactions with a customer.
Customer Relationship Management
Customer Relationship Management (CRM) controls all aspects of a company’s interaction with its customers and potential customers from generating leads, developing opportunities, taking orders, producing and shipping goods, receiving cash, and supporting customers. Throughout this process, Epicor ERP CRM allows the customer to be closely involved within the entire supply chain process via the Web-Based Customer Connect applications.
Financial Management provides manufacturers with the tools needed to create value through monitoring financial conditions and timely decision making. Accounts Receivable, Accounts Payable, Currency Management, Fixed Assets, Payroll, and General Ledger help them monitor and manage invoicing, payments, asset management, and payroll and benefits to reduce costs and improve cash flow.
Supply Chain Management
Supply Chain Management is a full suite of enterprise application capabilities including Purchase Management, Sourcing and Procurement, Inventory Management, Advanced Material Management, Shipping and Receiving, Supply Chain Execution and Warehouse Management, and is completed by order and demand management capabilities of Epicor Sales Management. Combined, you have the solution needed to satisfy customers and customer demand, in today’s increasingly global market place.
Production Management is comprised of Job Management, Manufacturing Execution, Lean Manufacturing, Quality Assurance, and Advanced Quality Management. It uses sophisticated technologies to model best practices and empowers the shop floor personnel to make the decisions that result in optimization of the production process.
Planning and Scheduling
Planning and Scheduling provides the specific functionality (for example, Consolidated Purchasing, Transfer Functionality, and Consolidated Financials) that helps global enterprises manage the complexity of their size and take advantage of the efficiencies that smaller organizations enjoy
Project Management provides the capacity to plan, organize, and manage resources and to develop resource estimates. It includes technology to aid in Project Planning, Project Billing, Resource Management, Time Management, and Expense Management.
Product Data Management
Product Data Management (PDM) serves as a central knowledge repository for process and product history, and promotes integration and data exchange among those who interact with the enterprise product. This includes Project Managers, Engineers, Sales Persons, Buyers, and Quality Assurance Representatives. The Epicor ERP application offers a complete end-to-end solution to manage all aspects of a product’s life cycle, as well as allowing enterprises to control the enormous amount of electronic documents that they produce. PDM supports collaboration throughout the value chain.
Service Management optimizes customer service with timely response to customer requests and puts knowledge in the hands of customer service personnel.
Sales Management provides the tools to produce accurate estimates, streamline the order-to-cash cycle, calculate reliable estimates, and improve customer service. Quote Management and Order Management capture orders and seamlessly integrate the information with supply chain, production, fulfillment, and accounting systems.
Human Capital Management
Human Capital Management (HCM) encompasses a range of solutions that help manage an organization’s most valued assets, its employees, in a strategic and coherent manner. It demonstrates the progression beyond the confines of the Human Resource (HR) department, core payroll services and human resource management systems (HRMS). It manages and develops talent and labor resources on a global scale, both strategically and cost effectively. Epicor HCM delivers the necessary software support for all employee-related functions whether distributed or centralized. This allows organizations to manage a geographically dispersed workforce in a global manner, ensuring support for various local payroll and legal reporting requirements.