What is Epicor ERP Field Service Management?
Service Management is an important module in the Epicor ERP system. It enables service providers to ensure their visibility and accountability from initial customer contact to post-sales care and maintenance as well as during service delivery. More importantly, users can do the job more profitably and proactively by easily accessing the Epicor system and checking the real-time data in order to gain the necessary insights to act promptly.
Epicor ERP Service Management Features
Epicor Contract Management used in conjunction with Epicor Field Service ensures the timely and accurate execution of service contracts. Additionally, this solution holds the historical activities against the contract to better meet customer expectations.
Epicor Field Service Management assists those who install, repair, or service offsite or at the plant or depot. Users can centralize all processes related to the dispatching of technicians and cost reporting of service calls in the field. This application supports drop shipment of service parts directly to the customer site. The application is set up for a single interface so that a dispatcher can track all stages of each service call with just a few mouse clicks.
Epicor Case Management, accompanying the Field Service functionality, provides easy access to dispatching field activities and providing field service representatives access to online knowledge bases, existing customer field service calls, warranty information, and service contracts.
Returned Material Authorization
Enhanced return processing offers enterprise-wide tracking of pending returns and disposition of these parts by unique RMA number. Enter information about returns, and transfer that information to the different groups that may need action (e.g., inspection, billing, and order processing). Armed with full notes capabilities and document management functionality, tracking a returned part for requirements certifications is inherent in the system.
Epicor ERP Service Management Demo
Data V Tech is Epicor’s Authorized Partner with over 20 years of experience in the Asia Pacific. We provide well-timed implementation with full support for software localization. As a one-stop shop, we offer complete solutions for manufacturing, trading, and distribution businesses, from mobile applications to e-commerce and direct machine data integrations to Epicor Kinetic (ERP) software.