Service Management

Service Management

What is Epicor ERP Field Service Management?

Service Management is an important module in the Epicor ERP system. It enables service providers to ensure their visibility and accountability from initial customer contact to post-sales care and maintenance as well as during service delivery. More importantly, users can do the job more profitably and proactively by easily accessing the Epicor system and checking the real-time data in order to gain the necessary insights to act promptly.

Data V Tech - ERP Vietnam - Epicor partner in Vietnam 2

Epicor ERP Service Management Features

Contract Management

Epicor Contract Management used in conjunction with Epicor Field Service ensures the timely and accurate execution of service contracts. Additionally, this solution holds the historical activities against the contract to better meet customer expectations.

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Field Service

Epicor Field Service Management is designed for people who install, repair, or service offsite or at the plant or depot. Users can centralize all processes related to the dispatching of technicians and cost reporting of service calls in the field. This application supports drop shipment of service parts directly to the customer site. The application is set up for a single interface, so a dispatcher can track all stages of each service call with just a few mouse clicks.

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Case Management

Epicor Case Management is fully integrated with Field Service for easy access to dispatching field activities and providing field service representatives access to online knowledge bases, existing customer field service calls, warranty information, and service contracts.

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Returned Material Authorization

Enhanced return processing offers enterprise-wide tracking of pending returns and disposition of these parts by unique RMA number. Enter information about returns, and transfer that information to the different groups that may need to take action (e.g., inspection, billing, and order processing). Armed with full notes capabilities and document management functionality, tracking the steps of a returned part for requirements certifications is inherent in the system.

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Epicor ERP Service Management Demo

Epicor ERP is accessible on the cloud, hosted, or on-premises. Moreover, it is customizable according to each industry, which requires the support from and high expertise of Epicor’s local consultants.

Data V Tech is Epicor’s authorized and most experienced partner in Vietnam. Remarkably, we can localize Epicor ERP’s implementation within a fascinating duration and for competitive consulting costs. Furthermore, Data V Tech has developed various complementary add-ons on mobile beyond Epicor ERP’s available benefits to assist enterprises in every workplace corner. 

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